Terms of Service

Last updated: April 2026

Welcome to Arvano. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or purchasing from our store, you agree to be bound by these Terms of Service.

If you do not agree with any part of these Terms, please do not use our website.

1. General Information

This website is operated by Arvano, an online store based in Morocco.

Throughout the site, the terms “we”, “us”, “our” and “Arvano” refer to our brand and online store.

For customer service inquiries, you may contact us at:

Email: mind1root@gmail.com

2. Eligibility to Use Our Website

By using this website, you confirm that you are at least the age of majority in your country or that you have permission from a parent or legal guardian.

You agree not to use our products or website for any unlawful or unauthorized purpose.

3. Products and Services

Arvano offers premium home and kitchen products, including but not limited to:

  • Wooden bowls
  • Cutting boards
  • Spoons and forks
  • Serving trays
  • Kitchen accessories
  • Decorative natural wood items

Many of our products are made from natural materials. Because of this, slight variations in color, grain, texture, finish, or dimensions may occur. These natural differences are normal and are not considered defects.

We reserve the right to modify, replace, discontinue, or limit any product at any time without prior notice.

4. Pricing

All prices listed on our website are displayed in the applicable currency and may be changed at any time without notice.

We reserve the right to correct pricing errors, inaccuracies, or omissions at any time, including after an order has been placed.

If a pricing error affects your order, we may contact you with the option to confirm or cancel the order.

5. Orders

By placing an order, you agree that all information provided is accurate, complete, and current.

All orders are subject to availability and acceptance.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Product unavailability
  • Fraud suspicion
  • Incorrect customer information
  • Abusive or suspicious behavior
  • Operational or logistical limitations

6. Payment

We currently offer the following payment method:

  • Cash on Delivery (COD)

By selecting Cash on Delivery, you agree to be available to receive the package and pay the total order amount upon delivery.

Refusal of accepted orders without valid reason may result in restrictions on future purchases.

7. Shipping and Delivery

We currently ship within Morocco only.

Estimated delivery time is generally between 24 to 72 hours, depending on the city, delivery zone, and logistics conditions.

Delivery times are estimates only and may be affected by weekends, holidays, weather, courier delays, or force majeure events.

Arvano is not liable for delays caused by third-party carriers.

8. Returns and Exchanges

We offer a 30-day return policy from the date of delivery.

To qualify for a return or exchange, the product must be:

  • Unused or minimally used
  • In good condition
  • Returned with original packaging when possible
  • Accompanied by proof of purchase

To request a return, please contact us at:

mind1root@gmail.com

We reserve the right to reject returns that do not meet our return conditions.

9. Warranty

Arvano provides a 30-day limited warranty covering manufacturing defects.

This warranty does not cover:

  • Normal wear and tear
  • Accidental damage
  • Improper use
  • Misuse or neglect
  • Damage caused by water, heat, or incorrect maintenance

10. Product Use Disclaimer

The customer is solely responsible for using products safely and appropriately.

Kitchen tools, cutting boards, utensils, and similar items should be used with care.

Arvano is not responsible for injuries, misuse, or damages resulting from improper handling of products.

11. Intellectual Property

All content available on this website, including logos, product names, images, graphics, text, branding, and layout, is the exclusive property of Arvano unless otherwise stated.

No part of this website may be copied, reproduced, republished, sold, or exploited without prior written permission.

12. Accuracy of Information

We strive to provide accurate product descriptions, pricing, and availability information.

However, we do not guarantee that all content on the website is complete, current, or error-free at all times.

We reserve the right to correct any errors without prior notice.

13. Third-Party Services

Our website may use third-party tools, apps, payment systems, or shipping providers.

We are not responsible for the performance, availability, or policies of third-party services.

14. Limitation of Liability

To the fullest extent permitted by law, Arvano shall not be liable for any indirect, incidental, punitive, or consequential damages arising from:

  • Use of our website
  • Purchase or use of products
  • Delivery delays
  • Product misuse
  • Temporary site interruption

Our maximum liability shall not exceed the amount paid for the product concerned.

15. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

We take reasonable measures to protect your information.

16. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time.

Changes become effective immediately once posted on this page.

Your continued use of the website following any changes constitutes acceptance of those changes.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the Kingdom of Morocco.

18. Contact Information

For any questions regarding these Terms of Service, returns, or support, please contact:

Arvano

Email: mind1root@gmail.com

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